Shipping policy
Shipping
Shipping Fees and Delivery Time
Important note on Expedited orders: If an expedited shipping method is selected, delays can still occur that are out of our control and we are not able to guarantee that your package arrives by a certain date. Please take this into consideration when placing an expedited order. We cannot refund expedited shipping charges if the order was shipped with the selected shipping method within 2 business days of receipt.
We apologize for any inconvenience. Thank you for your patience and understanding during this time.
FedEx Ground Economy shipping is $12 and free for orders $150+. We offer FedEx Ground Economy for orders shipping within the United States. For orders shipping to Alaska and Hawaii, we only offer FedEx 3 Day Air. Orders are processed within 48 hours of receipt. Orders placed on weekends or holidays will begin processing on the following business day. Orders over $2000 will require an indirect signature for delivery. We do not offer Saturday delivery. At this time we do not ship furniture to Alaska and Hawaii. We apologize for any inconvenience. Shipping fees are nonrefundable.
Rate |
|
|---|---|
FedEx Ground Shipping |
$12, Free for orders $150+ |
FedEx 3rd Day Air |
$20 |
FedEx Next Day Air |
$45 |
International Shipping Policy
All international orders will ship via FedEx International Connect Plus.
We cannot offer expedited shipping for International orders at this time.
All orders are processed and shipped within 48 business hours of receipt.
International shipping has a flat rate of $35, but packages will be subject to duties and taxes. Some packages may also receive additional charges if they extend beyond average weight parameters.
Duties and taxes are calculated based on: item(s) ordered, total dollar amount of order, and country of delivery.
Duties, taxes and additional custom fees are not included at the time of checkout. Customers are responsible for paying all duties and fees and will be charged at the time of order delivery.
All orders shipping outside the US are final sale and cannot be exchanged or returned.
Jenni Kayne cannot accept responsibility for any packages lost, stolen or damaged in transit.
Countries We Ship To and Shipping Rates
At this time we are able to ship to Australia, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.
Please note we are unable to ship to Puerto Rico.
International orders shipping to all other eligible destinations will be shipped via FedEx International Connect Plus. All orders are processed and shipped within 48 business hours of receipt.
International shipping has a flat rate of $35, but packages will be subject to duties and taxes, as well as additional charges if they extend beyond our average weight parameters.
Furniture Shipping
Upon purchase, Jenni Kayne Home Services will make arrangements for your shipment. You will receive an email notification with tracking information once your order has shipped. Please note that transit times are simply an estimate and your items may arrive sooner than what's projected. If you are delivering this item to a California-based address, your order may also arrive sooner than the indicated 1-3 week lead time.
Quality is always at top of mind, which is why furniture is inspected upon the completion of production and again upon departure from the Jenni Kayne warehouse. We kindly ask that you inspect the piece upon arrival and notify Jenni Kayne of any damages within 48 hours of delivery. If there are no damages upon receipt, the receiver will be asked to sign for the order before the driver leaves.
Please note that we are unable to hold any furniture orders for delivery at a later time.
Jenni Kayne, Armadillo, and Lulu and Georgia Rugs
- All 2’x3’ rugs ship FedEx for $25, while remaining rugs 7’x10’ and under ship FedEx Ground for $100. All rugs larger than 7'x10' are considered oversized, will incur a $250 shipping fee, and will ship via White Glove delivery. Rugs larger than 9’x12’ ship White Glove for $250 and will have a lead time of 1-3 weeks.
- Please note, we offer free returns for all 2’x3’, 6’x9’, and 5’x8’ rugs. All rugs shipped via white glove (7’x10’ and larger) will be charged a $250 restock fee. Rugs returned must be in original condition, unused.
- We reserve the right to deny a refund or store credit if the rug(s) returned are not in original condition or do not meet our quality standards. Shipping charges are non-refundable. Please know we are unable to ship rugs (of any size) to Alaska, Hawaii or internationally. To return a rug, please contact [email protected].
Please note the following fees for furniture:
Address Change Fee: $300
White Glove Restock Fee: $750
FedEx Restock Fee : $250
Please find a list of items with their designated tier of shipping below. The listed fee will be charged per item shipped.
*At this time we do not ship furniture to Alaska and Hawaii.